Environmental, Social and Government

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8.66 MXN 0.18 | 2.12% 21/03/2023

Guests of the World

Impacto City is the platform that lodges the sustainable programs and actions that Hoteles City Express carries out to generate value to society and increase the economic and social wellbeing of the communities where it is present.

Impacto City reflects the essence, values and philosophy of City Express Hotels.

Impacto City - Guests of the World
Learn more about Impacto City's actions in the

Sustainability Report 2021



At Hoteles City Express we believe that we are all guests of this world and that the most important thing is that our stay leaves a positive footprint for the future.

This is how Hoteles City Express, through its brands: City Centro, City Express Suites, City Express Plus, City Express and City Express Junior, reaffirms its commitment, which identifies it as the first chain in Mexico to implement sustainable measures.

To achieve this, Hoteles City Express is committed to:

Increase by 60% the participation of hotels in our
environmental volunteer program at the chain level.

Add 15 alliances to the
sustainable portfolio that help
find solutions and best practices
to achieve the Sustainable
Development Goals (SDG).

Promote initiatives in our
Diversity and Inclusion program
in its five strategic pillars, and
be a benchmark for inclusion in
the sector.

The organization’s active
commitment in the incorporation
and monitoring of international
standards in the field of ESG
(Environmental, Social and

Our Sustainable Model Contemplates three strategic pillars

Environmental conservation: for climate change mitigation, biodiversity protection and resource efficiency.

Economic value: to promote the integral development of communities by generating well-paying jobs, supporting social entrepreneurship, and ensuring ethical performance in its operations.

Social welfare: to promote fair and equitable labor practices and improve the living conditions of local communities by being a Socially Responsible Company.

Environmental conservation

  • Care for biodiversity
  • Waste reduction and energy efficiency
  • Responsible tourism

Sustainable Development Goals

Clean water and sanitation Affordable and clean energy Responsible consumption and production Climate action Life on land

Creation of economic value

  • Support for Innovation and Entrepreneurship
  • Generation of direct and indirect jobs
  • Ethics, Transparency and Governance

Sustainable Development Goals

Decent work and economic growth Industry, innovation and infrastructure Peace, justice and strong institutions

Contribution to social welfare

  • Inclusion and Diversity
  • Training and Development
  • Partnerships with high impact organizations

Sustainable Development Goals

No poverty Zero hunger Good health and well-being Quality education Gender equality Decent work and economic growth Reduced inequalities Sustainable cities and communities Peace, justice and strong institutions Partnerships for the goals

2021 Sustainability Achievements

Social investment in kind of 2,635 room nights, equivalent to $3.4 million pesos.
We generate alliances with more than 20 organizations and institutions that work for the benefit of the environment and society.
We allocated 1,500 room nights to health professionals, in continuous support of the fight against the pandemic.
We contributed to the creation of the first tourist glossary in Mexican Sign Language, one more action of our City Incluye Labor Diversity and Inclusion Program.
We worked on an analysis of water stress at the national level where we located the areas of our operation and with the greatest risk of water scarcity, in order to continue with responsible management of this resource.
We continue to identify the risks and opportunities of climate change in our operating scenario, following the recommendations of the Task Force on Climate-related Financial Disclosures (TCFD).
Our actions contribute to 94% of the Sustainable Development Goals of the World Organization United Nations.
We participated for the first time in the reporting of the Carbon Disclosure Project (CDP) global disclosure system, positioning ourselves at the Management level as a company that has coordinated management in climate actions.

Briefcase of Certifications

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